You clarify questions about the commissioning and configuration of our IoT solutions and communication products via our modern ticket system (Zendesk), telephone, TeamViewer or Teams You analyze errors in the event of malfunctions, evaluate error messages and initiate targeted solutions - always calmly and competently Together with colleagues from Europe, you optimize our self-help tools and continuously expand our knowledge database With your customer focus, you actively contribute to the continuous development of our products and processes Customer retention with heart: If a customer ends the conversation satisfied, you've successfully assisted them